HELP

WHEN WILL I RECEIVE MY ORDER ?

We aim to ensure that you receive your order as quickly as possible.

Once your order is successfully submitted, we process your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date.

You should receive your order within 3-5 business days. Depending on your location, this may vary up to 7 business days.

Please note that our standard delivery times (3-5 business days) are estimates and may vary due to external factors outside of Tranquilo Paris and our courier’s, control.

These factors may include but are not limited to, extreme weather conditions, technical failures, customs delays, etc.

PRODUCT AUTHENTICITY ?

To ensure the authenticity of a Tranquilo Paris item, it must be purchased directly from our website (www.tranquiloparis.com).

PAYMENT & SECURITY

Your transaction and payment details are directly handled by our payment service provider, with secure encryption and under strict banking standards. Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank – Including Tranquilo Paris.

The prices visible on our website are stated in Euros-EUR.

We accept American Express, Maestro, MasterCard, Visa, PayPal as well as various other local debit cards and invoicing options.

Tranquilo Paris is not responsible for any discrepancies in currency values or conversation rates that your bank or credit card company may use when purchasing from our website. Should you have questions concerning this, please contact your bank or credit card company.

RETURN & EXCHANGE

Return of goods is at the users cost. We suggest you return your product using your domestic postal service on a standard shipping method, although we suggest you obtain a proof of postage and keep your paperwork until we have acknowledged receipt of your package.

  • Items must be returned within 14 days of receipt of your goods. This includes return transit time to us. Items must be unworn and unwashed, and have all original tags attached. We cannot accept items that have distinct odours or signs of wear and tear. We assess all returns on this basis and if your item fails this assessment it will be returned to you.
  • Faulty good claims must be made within the 14 days period. Anything beyond the 14 days will be considered normal wear and tear of use, and can be subject to denial. 
  • The returns parcel remains your responsibility until the goods are received and booked back to us.
  • Exchanges can only be made up to the original value of the goods purchased.

ORDER & DELIVERY

HOW DO I CANCEL MY ORDER ?

In the event you wish to cancel your order, please contact us as soon as possible at info(@)tranquiloparis.com. 

If we are unable to process the requested cancellation immediately, usually because the package has already been shipped, we will contact our courier to have the package returned to us.

Only once the package has returned to us, will we be able to process the cancellation.

CAN I CHANGE MY ORDER ?

Once an order is submitted, we are unable to change the ordered products or the quantity selected.

In this situation, we suggest you to contact us (info(@)tranquiloparis.com) and cancel the incorrect order.

Thereafter, we recommend you to place a new order on our website, with the correct item(s), at your own convenience.

CAN I CHANGE MY DELIVERY ADDRESS ?

If you wish to make a change in your delivery address, please contact us (info(@)tranquiloparis.com) and we will do our best to assist you in this matter. 

In the event we are unable to process the address change directly on our system, usually, because the package has already been shipped, we will need to contact our courier to make any modifications to the delivery address.

Kindly observe, this process will delay the delivery time; Tranquilo Paris is not responsible for any delay in delivery due to an address change request by the customer.